Thank you for choosing Cubbo Fulfillment.
This Privacy Policy explains how we collect, use, store, and protect personal information when merchants install and use our App in their Shopify stores.
Our goal is to process data responsibly, transparently, and securely, and only to the extent necessary to operate the order fulfillment, logistics, and inventory functions of the App.
By installing the App, you acknowledge that Cubbo Fulfillment processes information in accordance with this Policy and with the permissions explicitly granted during the Shopify installation process.
For any privacy-related inquiries, please contact us at: integraciones@cubbo.com
1. WHAT INFORMATION DO WE COLLECT?
Information collected via Shopify APIs
When you install and use the App, we access your Shopify Store information only with the API permissions ("alcances" or scopes) required to operate order fulfillment workflows, such as order synchronization, shipment creation, inventory management, customers, and operational updates. We do not request permissions unrelated to logistics operations (e.g., marketing or analytics).
The App may access:
Merchant Data
- Store name, Store URL, Store ID, language, time zone
- Merchant name and email
Fulfillment settings and locations
- Inventory data (SKUs, variants, quantities)
- Order details (Order ID, items, delivery notes, order status)
Customer Data (from orders)
- Name
- Shipping and billing address
- Phone number
- Order details (products, quantities, shipping preferences)
We do not access full payment card information.
About API Permissions
The App uses only the necessary scopes to operate functions related to order fulfillment, inventory, logistics, and orders. All requested scopes are clearly displayed to the merchant during installation, on the Shopify App authorization screen.
2. HOW WE USE YOUR INFORMATION
We use personal information solely to operate and improve the Application.
Logistics and Order Fulfillment Operations
- Retrieve orders from Shopify
- Process, fulfill, and ship orders
- Update order and shipping statuses in Shopify
- Manage inventory, incoming stock, and returns
Support and Communication
- Provide operational notifications
- Respond to technical and order fulfillment issues
Security and Legal Compliance
- Prevent fraud or unauthorized access
- Fulfill legal or operational requirements
We do not use personal data for advertising, profiling, or sell the data.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
No, we do not share, sell, or rent personal information. We only share data when necessary to operate the Application and fulfill merchant requests.
4. WHO WILL YOUR INFORMATION BE SHARED WITH?
Service Providers
We may share information with trusted providers necessary to operate the Application, including:
- Cloud infrastructure providers (AWS - us-east-2, Ohio)
- Secure tools used to store or process operational data
Logistics Partners
When fulfilling orders, we share only essential data (name, address, phone number, order details) with carriers responsible for delivering orders.
Shopify
We exchange data strictly as necessary to maintain the integration and comply with Shopify platform rules.
Legal Authorities
Only when legally required. All third parties are obligated to protect personal information.
5. DO WE USE COOKIES OR OTHER TRACKING TECHNOLOGIES?
The Application does not use first-party cookies or tracking technologies. Any cookies present originate from the integrated Shopify app environment.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain information only for as long as necessary to:
- To provide the order fulfillment service
- To maintain an active relationship with the merchant
- To comply with legal retention requirements
Once the retention period expires, we securely delete or anonymize the data.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement industry-standard protection measures, including:
- Encryption in transit (HTTPS/TLS)
- Role-based access controls
- Secure hosting on AWS (us-east-2, Ohio)
- Activity monitoring and logging
- Backups and continuity processes
No system can guarantee perfect security, but we follow best practices to minimize risks.
8. DO WE COLLECT INFORMATION FROM MINORS?
No. The App is not directed at individuals under 18 and does not intentionally collect data from minors.
9. WHAT ARE YOUR PRIVACY RIGHTS?
For merchants
Merchants can request access, update, correction, or deletion of their data by sending an email to: DE integraciones@cubbo.com
For end customers
Cubbo Fulfillment acts as a data processor on behalf of the merchant. Customers should contact the merchant directly. We assist merchants by using Shopify's official data access and erasure tools.
10. CONTROLS FOR "DO NOT TRACK" (DNT) SIGNALS
Because the App operates within Shopify's integrated system, we do not respond to browser "Do Not Track" (Do-Not-Track or DNT) settings.
11. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We may update this Privacy Policy from time to time. The "Last updated" date will be modified accordingly.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
You can contact us at: DE integraciones@cubbo.com
Responsible area: Cubbo Fulfillment
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT ABOUT YOU?
Merchants can contact us at any time to:
- Request access
- Request correction
- Request removal
Via: integraciones@cubbo.com
End customers should contact the merchant directly.
