By centralizing fulfillment, distribution, and operational visibility in a single infrastructure, Hawkers optimized inventory, reduced delivery times, and gained greater control over its regional expansion.
Designated area in the warehouse for the collection of products, organized to minimize distances and times, optimizing flows in fulfillment operations.
Software system that controls warehouse operations, such as stock location, picking and shipping, improving accuracy and speed in e-commerce logistics.
This is a model in which the supplier is responsible for managing the inventory in the customer's warehouses. It allows better synchronization of the supply chain and avoids the lack of stock.
“Unboxing” refers to the exciting moment when a customer opens the package they received. It's a crucial customer experience, where product presentation and packaging materials can influence their overall perception of the brand. Successful unboxing goes beyond simply opening a wrapper; it involves a careful presentation that reinforces the quality of the product and the company's attention to detail.
It refers to the final stage of delivery, from the distribution center to the customer's door. It's often the most expensive and logistically challenging phase, as it involves delivery to densely populated urban areas. In English it is known as Last Mile Delivery.
It refers to the physical movement of goods or merchandise from one place to another. It can include various modes such as roads, railways, maritime or air routes.
Software for planning, executing and optimizing transportation, including carrier selection and tracking, integrating with fulfillment systems.
It is the act of outsourcing logistics activities to a third party. In these cases, companies specialized in logistics can handle specific and specialized functions, such as warehousing or transportation, allowing the company to focus on its core business.
Comprehensive management of the supply chain, coordinating suppliers, production and distribution to maximize value and efficiency in logistics companies.
Ecological practices such as the use of recyclable packaging, optimized routes to reduce emissions and green logistics, which are increasingly in demand in responsible e-commerce.
Unique identifier for each product variant (by size, color, etc.), essential for accurate inventory management in fulfillment systems.
Process of replenishing inventory in the warehouse based on demand forecasts, avoiding stock ruptures and ensuring continuous availability for orders.
Tracking is the ability to follow the location and status of products in real time throughout the supply chain. It provides visibility for both the company and the customer, allowing for the anticipation of potential problems and providing up-to-date delivery information. Effective tracking improves customer confidence and enables proactive logistics management.
This term refers to all the activities necessary to prepare a shipment. This includes everything from the receipt of the goods to their delivery, including picking, packing and verifying the accuracy of the order.
It is the process of developing strategies to efficiently manage the flow of products and services. It involves the anticipation of demand, the coordination of resources and the optimization of processes.
Technology that guides operators through auditory instructions to select products, improving accuracy and speed in e-commerce warehouses.
Picking method where multiple orders are collected simultaneously to optimize movements in the warehouse, reducing time and effort in high-volume operations.
It's the process of picking up specific products from a warehouse to fulfill an order. It can be done manually or make use of advanced technologies based on robotic arms or voice or robot picking systems to increase efficiency and reduce errors.
It refers to the packaging phase of products once they have been collected. It involves selecting the appropriate packaging, customizing the packaging to brand specifications, including documentation necessary for transportation, and preparing the package for shipment.
Outsourcing logistics services to external suppliers, such as 3PL (Third-Party Logistics), allowing companies to focus on their core business while experts handle fulfillment.
It's an activity that involves finding the most efficient way to deliver products to multiple destinations. It uses algorithms and technologies to minimize transportation times and costs, in order to improve costs for businesses and their customers.
Shipping options such as land, air, sea or multimodal, selected according to cost, time and type of product in logistics planning.
This is the name of the movement of products from the customer back to the point of origin. It includes product return, recycling and reconditioning processes. Fulfillment companies are generally responsible for that process.
It refers to the process of planning, implementing and controlling the efficient and effective flow of goods, services and information from the point of origin to the final consumer.
Approach to eliminate waste in logistics processes, such as excess inventory or unnecessary movements, inspired by lean principles to increase efficiency in fulfillment.
This is the time needed from when an order is placed until it is delivered to the customer. Reducing lead time is essential for improving delivery times, improving customer satisfaction and operational efficiency. Carrying out this process in a shorter amount of time is one of the objectives of ecommerce.
Key metrics such as on-time delivery rate, inventory accuracy or cost per shipment, used to measure and improve performance in logistics operations.
Inventory management strategy that seeks to receive products exactly when they are needed, reducing storage costs and minimizing fixed capital.
Use of connected devices such as sensors to monitor temperature, location and product status in real time, improving visibility and preventing losses in the supply chain.
It is the set of products stored by a company for sale. Managing inventory efficiently is essential to avoid shortages or overstocks. This is of great importance for fulfilling orders and reducing storage costs.
International rules that define responsibilities between buyer and seller in commercial transactions, such as FOB or DDP, important for cross-border e-commerce logistics.
Transportation vehicle management, including maintenance, routes and real-time monitoring using GPS, to ensure timely deliveries and reduce operating costs.
The process of handling product returns, including inspection, refurbishment and re-entry into inventory, is key to reverse logistics for maintaining customer loyalty.
It is translated into Spanish as “compliance”, and is the set of operations that ranges from the storage of products to the final delivery to the customer. It includes activities such as inventory management, picking, packing, order processing and returns management.
The continuous movement of products and materials through the supply chain, from suppliers to customers, optimized to avoid interruptions and maximize efficiency.
The process of applying labels to products or packages with information such as bar codes, addresses and shipping data, essential for tracking and automation in warehouses.
Software system that integrates business processes such as finance, inventory and logistics, allowing unified management for e-commerce and fulfillment companies.
Fast delivery service, usually within 24-48 hours, that prioritizes speed over cost, common in e-commerce to compete with customer expectations in markets such as Latin America.
Delivery is the act of placing products in the hands of the customer. It involves coordination between different elements of the supply chain and is crucial to the overall customer experience.
Business model where the seller does not store inventory, but transfers orders directly to the supplier for shipment, reducing warehousing costs but requiring coordinated logistics.
The phase of logistics that involves the movement of products from the warehouse to the points of sale or end customers, including the selection of channels such as regional distribution centers.
Cross-border trading, or “crossborder”, refers to business operations that transcend national borders. In the logistics field, it involves coordinating the delivery of products to international destinations. The efficient management of these operations is decisive for overcoming customs challenges, regulations and delivery times, ensuring a seamless experience for global customers.
It's a logistics strategy that involves receiving products at a distribution center and shipping them quickly without storage, as a way to minimize storage time and speed up the delivery process.
Set of procedures for inspecting products in the warehouse or during fulfillment, ensuring that they meet standards before delivery, minimizing returns and complaints.
The process of combining multiple small shipments into a single transport to reduce costs and improve efficiency, common in last-mile logistics to optimize urban routes.
Also known as e-commerce, it refers to the purchase and sale of goods and services over the internet, using platforms created especially for that purpose. E-commerce companies rely heavily on efficient logistics to meet customer expectations for fast and accurate delivery.
The total time from when an order is received to its full delivery, including processing, preparation and transportation. Minimizing this cycle is key to customer satisfaction in e-commerce.
It is the set of activities involved in the production and distribution of a product, from obtaining raw materials to delivery to the end customer. It includes suppliers, manufacturers, distributors, retailers and carriers. The last stage of the supply chain is the delivery of orders.
Distributed registration technology that ensures traceability and transparency in the supply chain, useful for verifying the authenticity of products, tracking shipments in real time and preventing fraud in international transactions.
It is the application of analyzing large volumes of data to predict demands, optimize routes and improve decision-making in the supply chain, allowing companies such as fulfillment companies to anticipate trends and reduce costs.
It refers to the use of technologies such as robots, automated storage and retrieval systems (AS/RS) to optimize warehouse processes, reducing human errors and increasing speed in operations such as picking and packing.
It is the strategic management of the spaces where the products are stored. It includes decisions about the location of warehouses, the arrangement of inventory on the shelves, which must be oriented to the efficiency and safety of the products stored.
It is the process of ensuring that the necessary products are available to meet customer demand. It involves managing suppliers, negotiating contracts, and optimizing the supply chain to ensure a constant flow of goods.
