By centralizing fulfillment, distribution, and operational visibility in a single infrastructure, Hawkers optimized inventory, reduced delivery times, and gained greater control over its regional expansion.
By centralizing fulfillment, distribution, and operational visibility in a single infrastructure, Hawkers optimized inventory, reduced delivery times, and gained greater control over its regional expansion.
By centralizing fulfillment, distribution, and operational visibility in a single infrastructure, Hawkers optimized inventory, reduced delivery times, and gained greater control over its regional expansion.
Engage is the AI agent that answers questions, recommends products and recovers abandoned carts through WhatsApp, around the clock. After the purchase, it follows up to bring your customers back.
Hi, I loved the cream I bought from you. I'd like to order it again.
10:24
Engage
That's great, Maria! Would you like the same cream, or something to complement your routine?
10:24
I've ordered from you several times. Now I'd like the full kit, with cream and serum.
10:25
Engage
I recommend the hydration kit. It includes the cream you liked and the serum to complete your routine.
From your catalogHydration kitMoisturizing cream + serumIn stock
10:25
Perfect, I'd like that one. Can you send me the purchase link?
10:26
Engage
Of course, here's the kit ready to buy. If you have any other questions, I'm here to help.
Purchase link shared ↗
10:26
Guidance connected to your catalog✓✓
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Sample conversation and tags. The sequence advances automatically.
Brands already using Engage
How it works
A conversation that understands and follows up.
The customer shares what they need. Engage responds with context and turns those signals into useful information for your team.
01
Understands what customers say
Identifies questions, interests and purchase intent in the context of the conversation.
02
Applies AI tags
Classifies signals such as positive feedback or VIP shopper based on your brand's criteria.
03
Personalizes follow-ups
Uses tags to create segments, trigger workflows and continue the conversation with its history available.
↳
The conversation has a memory. When your customer returns, Engage keeps the context to pick up where you left off.
100K+
contacts managed every month
85%+
of tickets resolved without human intervention
~60%
of conversations happen outside business hours
Aggregate Engage operational data. Results depend on each implementation.
Features
Sales, campaigns and support. One platform.
01
AI agent
Provides guidance using your catalog, recommends products and shares the purchase link in your brand's voice.
Your store's assistantAI
What's in the kit?
Cream + serum. Your complete routine.
Hydration kitView product ↗
02
Automations
Triggers follow-ups for carts, pending payments, repeat purchases and reactivation based on the conditions you set.
Follow-up workflow
↗TriggerAbandoned cart
Wait 1 hour
↗ActionSend reminder
03
Campaigns
Shares launches and promotions with each segment. When the customer replies, the agent continues the conversation.
New campaign
Audience
◉ VIP shopper ⌄
WhatsApp messageA launch just for you.Discover the new collection before anyone else.
Campaign ready ↗
04
Support
Answers questions using the available history. Your team can take over when a case needs a person.
Customer support
AI→LCLauraSupport team
✓ History available
Can you help me with my order?
Of course. I already have the context and can help you here.
Illustrative examples. Configure each feature to fit your brand and operations.
Automations
Set it up once. Follow up on every purchase.
Combine triggers, conditions, delays and messages to drive repeat purchases, reactivation and cross-selling in a visual workflow builder.
Triggers
Start with what happens in your store.
An abandoned cart, an order or a repeat purchase opportunity.
Conditions
Tailor every journey.
Account for the customer's context and your operational rules.
Messages
Continue on WhatsApp.
When the customer replies, the agent answers their questions in the same thread.
Actual Engage builder. Example of an operation connected to Cubbo Fulfillment. Interface shown in Spanish.
See where each sale comes from.
View sales attributed to campaigns, recovered carts and inbound conversations, without counting them twice across channels.
Integrations
Engage fits into your existing operations.
Use Engage without signing up for Cubbo fulfillment. We review your platform to connect the catalog, orders and follow-ups your operation needs.
Shopify
Catalog, order and tracking capabilities are reviewed based on your platform and available integrations.
Payment recovery · Mexico example
They chose OXXO. Payment is still pending.
The customer has already chosen their products. Engage reminds them to complete payment, shares their payment reference and answers questions through WhatsApp.
01
Identifies the pending payment
The workflow starts with the order status in your store.
02
Follows up through WhatsApp
Sends a reminder and helps the customer resume payment.
03
Continues after payment
When the store confirms payment, the follow-up moves forward.
Available depending on your store and payment provider integration.
Payment follow-upExample
T
Your storeAssisted by Engage
WhatsApp
Order awaiting payment
Engage
Hi, Ana. Your order's OXXO payment is still pending. Would you like me to send the payment reference again?
16:30
Yes, please. I forgot to go and pay.
16:31
Engage
Here it is. You can show it at the counter to complete payment.
Your order referencePayment slip attached
Example
16:31
Thanks. I'll stop by and pay today.
16:32
✓ The store confirms payment
Engage
Payment confirmed, Ana! Your order can now move to preparation. We'll keep you updated here.
18:10
Payment confirmed
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Example sequence in Mexico. Confirmation comes from the store, not from a customer message.
Frequently asked questions
Learn more about Engage.
See how Engage fits your operations.
Do I need to use Cubbo for logistics?
No. You can use Engage for sales, campaigns, automations and support with your existing operations. Order tracking and actions depend on the available integrations.
Does it respond in my brand's voice?
Yes. You configure the tone, product information, FAQs and policies the agent should use.
Can a person take over?
Yes. Your team can take over the conversation and review its history when a case needs human attention.
How do I know which sales come from Engage?
The platform attributes sales to campaigns, recovered carts or inbound conversations and avoids counting them twice across channels.
How much does it cost?
Pricing depends on your conversation volume and the messages you need to send. During the demo, we'll review the right plan for your operations.
Shopify
Payment follow-upExample
