Segmail pricing doesn't appear in a standard public rate card. As a 3PL provider with technological focus, Segmail structures its costs in a personalized way according to shipment volume, weight, delivery zones and required service level.
If you're searching for information about how much Segmail costs, you probably need to outsource fulfillment, optimize shipment management or access preferential rates with multiple carriers without individual contracts. The reality is that understanding a Segmail quote requires separating three layers: eShip platform cost, carrier transportation rates and fulfillment services.
Brands handling considerable order volume need to understand exactly how total pricing is composed, what variable carrier surcharges exist, how the credit system works and what operational costs can appear beyond base rate.
In this article we break down the 10 main components of Segmail pricing, how to calculate your real monthly cost, what questions to ask for comparable quotes, and why growing brands are choosing alternatives with completely transparent pricing like Cubbo.
The 10 Main Components of Segmail Pricing
When evaluating Segmail prices, cost breaks down into multiple layers beyond simple "price per label." This complexity is even greater if you sell through a marketplace, where channel rules and service levels can shift your final cost structure.
1. eShip Platform: Monthly Software Fee
Segmail operates with eShip, their shipment management platform. According to Shopify App Store information, there's a $89 USD/month plan including up to 2,000 monthly shipments, with additional charge of $0.05 USD per extra shipment.
What the platform covers:
- Connections with multiple carriers
- Batch label creation
- Centralized tracking
- Shipment reports
- Ecommerce integrations
Impact on cost per order: if you process 500 monthly orders, platform alone represents $0.18 USD per order ($89/500). If you process 2,000 orders, it drops to $0.04 USD per order.
What to validate: some directories mention plans from $14.99 USD/month, suggesting different levels by functionality. Confirm exactly which plan you need by volume and integrations.
2. Transportation Rates by Carrier
Segmail offers access to preferential rates with multiple carriers (DHL, FedEx, UPS, Estafeta, among others) without need for individual contracts with each.
Variables determining cost:
- Actual vs dimensional weight: charged by the greater
- Destination zone: local, national, extended
- Service level: standard (48h), express (24h), same-day
- Selected carrier: each has different structure
Dimensional weight calculation: (length × width × height in cm) / divisor (typically 5,000) = weight in kg. If your 700g product is packed in 40×30×20 cm box, dimensional weight is 4.8 kg and you pay for this.
3. Variable Transportation Surcharges
Beyond base rate, there are situational surcharges impacting real cost:
Common surcharges:
- Extended zone: 30-50% surcharge for remote areas
- Fuel (FSC): periodic adjustment based on fuel price
- Re-shipments: when address is incorrect
- Re-attempts: additional delivery attempts
- Address change: modifications after generating label
Important note: although Segmail communicates "no hidden costs", these surcharges are industry standard and should be clearly itemized in quote.
4. Storage and Fulfillment
If you use Segmail's fulfillment services (not just shipping platform), additional components enter:
Fulfillment components:
- Storage: per pallet, m³ or monthly location
- Receiving: merchandise entry, counting, system entry
- Pick & pack: base charge per order + additional line charge
- Materials: boxes, fill, tape, labels
- Kitting: assembly of bundles or promotional packs
Real impact: in many ecommerce operations, fulfillment represents 30-60% of total logistics cost, while transportation is 40-70%. Comparing only "label price" without considering fulfillment leads to wrong decisions.
5. Credit System
According to Capterra reviews, Segmail operates with a "credit system" to manage service consumption.
What it implies:
- Credit loads prior to consumption
- Automatic debit according to use
- Need to monitor available balance
Reported challenge: users mention that controlling monthly spending can be complex and account statements aren't always easy to interpret.
What to validate: exactly how credit system works, if there's minimum reload, how it reconciles with monthly billing, if there are low-balance alerts.
6. Express and Same-Day Services
Segmail offers fast delivery modalities especially in Mexico City:
Typical options (according to reference documents):
- Same day: delivery in window of hours
- Express: 24 hours
- Next day: standard next day
- Scheduled: on specific date/time
Cost structure: included weight + charge per additional kg. Historical documents mention structures like included base weight with $0.25-0.50 USD per additional kg by modality.
What to clarify: current rates by modality, zones covered for same-day, cutoff windows to guarantee each service level.
7. Returns Management
Reverse logistics includes:
Components:
- Return shipping to warehouse
- Reception and classification
- Product condition inspection
- Reconditioning if necessary
- Re-entry into available inventory
Typical cost: each return can cost as much as original shipment in handling terms, plus reverse transportation cost.
Impact by category: fashion brands with 15-18% returns can see reverse logistics representing 20-25% of total fulfillment cost. To avoid compliance issues with carriers and channels, confirm your legal status as a registered merchant for clear tax treatment and standardized returns processing.
8. Integrations and Development
Segmail offers API for custom integrations beyond native connections with ecommerce platforms.
API services:
- Rate quotation (rate shopping)
- Shipment and label creation
- Tracking and webhooks
- Address validation
- Batch label generation
Potential cost: although API may be included in plans, complex integrations or custom development can generate implementation costs.
9. Value-Added Services
Special services beyond storing and shipping:
- Specialized retail labeling
- Detailed quality control
- Custom or branded packaging
- Promotional inserts
- Serialization and lot traceability
These services are typically quoted separately by complexity and volume.
10. Operational Limitations in High Demand
According to Capterra reviews, there are reported limitations:
Mentioned restrictions:
- In high national demand periods they may limit label generation
- International shipments not fully integrated according to user experience
- Carrier rate adjustments (e.g., Estafeta increases) that are passed through
Cost impact: if you can't generate labels in your normal flow during peaks, you end up using more expensive alternatives or losing sales.
What 3PL Fulfillment Pricing Is and How It's Structured
Segmail prices are composed of three distinct layers often confused, and understanding how these costs flow across your e-commerce operation is essential to model real margins:
Layer 1: Software (eShip)
Management platform has its own cost, independent of what you pay carriers. The typical plan of $89 USD/month for 2,000 shipments means:
- 100 shipments/month = $0.89 USD per shipment in software alone
- 500 shipments/month = $0.18 USD per shipment
- 2,000 shipments/month = $0.04 USD per shipment
Conclusion: fixed fee penalizes low-volume operations and dilutes significantly with high volume.
Layer 2: Variable Transportation
The bulk of spending remains per-label cost from each carrier, varying by:
- Weight and dimensions
- Destination (local, national, extended)
- Speed (standard, express, same-day)
- Surcharges (fuel, zone, incidents)
Although Segmail offers "preferential rates", final cost depends on your real shipment mix and carrier rate changes.
Layer 3: Operational Fulfillment
If you use storage and order preparation, these components add to transportation and can represent 30-60% of total logistics cost.
Components: storage + receiving + picking + packing + materials + special services.
Current Challenges When Evaluating Fulfillment Prices in Mexico
Difficult Spending Control According to Reviews
A challenge reported by Capterra users is that account statements aren't user-friendly and it's difficult to maintain precise monthly spending control.
The problem: when you mix software fee + variable carrier consumption + fulfillment + incident surcharges, without granular visibility it's impossible to identify where overage is.
What to request: clear monthly breakdown separating fixed fee, carrier transportation, fulfillment, incidents and special services.
High Demand Limitations
Users report that in high demand periods they may limit labels, forcing search for more expensive alternatives or delaying shipments.
Impact: although your base rate is good, if you can't generate labels when needed (Buen Fin, Hot Sale), you lose benefit of preferential pricing.
Carrier Rate Changes Passed Through
A review explicitly mentions "Estafeta rates have increased", reminding that although your 3PL provider is the same, carriers adjust prices and this reflects in your invoice.
Reality: fulfillment pricing is never completely fixed because it depends on third-party carriers that update rates periodically.
Dimensional Weight Complexity
Dimensional weight remains the factor most surprising new brands:
600g product in 35×25×18 cm box = 3.15 kg dimensional weight. If your rate jumps from $3.75 USD (up to 1 kg) to $5.75 USD (3-5 kg), cost rises 53% due to oversized packaging.
Solution: optimizing packaging is more impactful than negotiating cents in base rate.
How to Calculate the Real Cost of Segmail (or Any 3PL)
Total Monthly Cost Formula
Total Cost = Software Fee + Transportation + Fulfillment + Returns + Variable Surcharges
Orientative numerical example:
Operation: 1,500 orders/month, 1.8 items average, 60% local / 40% national mix.
Estimated components:
eShip Software: $89 USD/month = $89
Transportation:
- 900 local × $3.50 = $3,150
- 600 national × $5.25 = $3,150
- Subtotal: $6,300
Fulfillment (if applicable):
- Pick & pack: 1,500 × $2.40 = $3,600
- Materials: 1,500 × $0.55 = $825
- Subtotal: $4,425
Returns (10%):
- 150 returns × $6 = $900
ESTIMATED TOTAL: $11,714 USD/month
Cost per order: $11,714 / 1,500 = $7.81 USD
Breakdown by Key Metrics
Software cost per order: $89 / 1,500 = $0.06 USD
Transportation cost per order: $6,300 / 1,500 = $4.20 USD
Fulfillment cost per order: $4,425 / 1,500 = $2.95 USD
Returns cost per order: $900 / 1,500 = $0.60 USD
Conclusion: transportation represents 54% of cost, fulfillment 38%, returns 8%, software 1%.
Essential Scenario Simulation
Request quote for three scenarios:
Valley month: minimum annual volume
Average month: typical operation
Peak month: Buen Fin, high season
Validate if there are peak capacity limitations, seasonal surcharges or changes in service availability.
A Strategic Partner for Growth: Cubbo's Value vs Traditional Models
While evaluating Segmail prices, consider a different approach: complete fulfillment with total transparency and no complexity layers.
All-Inclusive Pricing vs Layered Model
Segmail operates with multi-layer model: software + carriers + fulfillment, each with own structure and billing.
Cubbo offers all-inclusive model where cost per order includes everything: storage, preparation, materials, shipping, returns management, technology and support.
Advantage: project costs precisely from day one, without need to model 8 separate variable components.
Technology Included Without Additional Fees
Cubbo includes complete platform without monthly software charges:
- Robust WMS with total traceability
- Unlimited ecommerce platform integrations
- Open APIs for custom developments
- Advanced real-time reports
- Unlimited users
Comparison: while other models charge $89 USD/month or more for software, Cubbo includes complete technology in fulfillment pricing. This is especially relevant for startups seeking fulfillment in Mexico for fintech, where predictable costs and integrated compliance are critical.
Total Spending Control with Real Visibility
Unlike spending control challenges reported in eShip reviews, Cubbo offers:
- Real-time dashboard with costs by service
- Clear billing separating components
- Precise projections without surprises
- Dedicated account manager explaining each charge
No High Demand Limitations
Cubbo is sized for peaks: 365-day operation prepared to handle 3X volume without:
- Limiting order generation
- Degrading SLAs
- Adding seasonal surcharges
- Prioritizing large clients over others
Real example: toy brand processed 340% more orders in November-December without pricing change or service degradation.
Why Cubbo Offers the Best Value-Price Ratio in Mexico
Predictability vs Variability
Segmail operates with variable components (fee + carriers + surcharges + incidents) making precise projection difficult.
Cubbo offers known cost per order remaining constant, allowing precise budgets for investment and expansion.
Speed as Differentiator
Strategic Polanco location allows:
- Guaranteed same-day in Mexico City (40%+ of national ecommerce)
- 1.3 days national average
- Drastic extended zone reduction
Comparison: operations from peripheral locations can cost $5.25 USD shipping with 4-5 days. From Polanco: $3.75 USD with 1-2 days. This gap highlights why partnering with logistics companies in México City can materially improve delivery speed and unit economics.
Dedicated Account Manager Included
Each client has personal AM at no extra charge:
- Deep business knowledge
- Continuous proactive optimization
- Strategic expansion advice
- Fast incident resolution
Value: equals senior logistics manager included in fulfillment.
For brands operating hybrid sales models, direct sales fulfillment in Mexico aligns inventory, service levels, and costs across D2C and offline channels, reinforcing Cubbo’s promise of predictable, end-to-end logistics.
Frequently Asked Questions (FAQs)
How much does Segmail's eShip platform cost?
According to Shopify App Store, there's a $89 USD/month plan including up to 2,000 monthly shipments, with $0.05 USD per additional shipment charge. Other directories mention plans from $14.99 USD/month, suggesting different functionality levels.
Does Segmail charge only for software or also for transportation?
Segmail operates with layered model: you pay eShip platform (software) PLUS transportation rates from carriers you use (DHL, FedEx, Estafeta, etc.) PLUS fulfillment services if contracted.
Total cost is sum of these components, not just one.
How does the credit system work?
According to reviews, Segmail operates with credit system where you load balance that gets consumed by use. Users report spending control can be complex and account statements aren't always clear.
What to validate: exact credit mechanics, reload minimums, how it's billed, if there are low-balance alerts.
Are there capacity limitations in high demand?
Capterra reviews mention that in high demand periods they may limit label generation. This is critical for planning Buen Fin, Hot Sale or other peak season operations.
What to ask: capacity guarantees in peaks, SLAs during high demand, if there's client prioritization.
Do carrier prices remain fixed?
No. A review explicitly mentions that carriers like Estafeta have increased rates, which is passed to end user.
Reality: although your 3PL is the same, carriers adjust prices and this impacts your cost. That's why predictable pricing absorbing variability is important.
What's the difference between Segmail and Cubbo?
Segmail:
- Layered model (software + carriers + fulfillment)
- Monthly platform fee
- Access to preferential rates from multiple carriers
- Reported credit system
- Capacity limitations in high demand per reviews
Cubbo:
- All-inclusive model with clear total price
- Technology 100% included without fee
- Complete integrated fulfillment
- Constant pricing without seasonal surcharges
- Guaranteed peak capacity
- Same-day in Mexico City, 1.3 days national
- Dedicated account manager included
Does Segmail offer complete fulfillment?
Yes, Segmail offers fulfillment services (storage, pick & pack, labeling) in addition to their shipment management platform. However, these services are quoted separately from software and transportation.
With Cubbo: complete fulfillment integrated in single model with transparent pricing.
If your brand handles significant volume and seeks more than a management platform with multiple cost layers, Cubbo offers complete integrated fulfillment with transparent pricing, included technology, guaranteed speed and specialized support. Talk to a Cubbo specialist and discover how to simplify your logistics with the best value-price ratio in Mexico.
